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My Plea:

I care for families at the worst time of their lives. This is when the one thing that should never happen, happens: their child dies. I am the Bereavement Care Coordinator at Birmingham Children’s Hospital and I am the person who sees families of children in road traffic accidents when life is taken with no warning. I care for families when life has changed forever with long periods in hospital sadly ending in the death of their child, such as children with cancer, or I see families with tiny babies too fragile to grow.

About 150 times each year I meet a new family with broken hearts and unbearable grief. It is an honour to stand alongside them and walk them through those first few months helping in any way I can. How can anyone help when the pain is so intense? The support I offer comes from the experience I have with letting families grieve, gently guiding them with practical arrangements all while recognising the uniqueness of their little one.

I have created beautiful, kind spaces in the hospital where families can be with their child, no machines, no telephones, just peaceful rooms where grief can happen in private. Families might want to bring in clothes, their own duvets and toys. That’s okay – it’s the way it should be. Most importantly they will want time and space to be with their child, bringing brothers and sisters, nannies and granddads. Sometimes even a pet. I will perhaps take a lock of hair, hand and footprints and photographs. These are precious memories for families who often are too traumatised to remember those first few days.

This is a tragic time and anything I can do to soothe a family or offer comfort is incredibly important.

I will often carry on seeing and speaking to families for many months after their child’s death, others go back to their day to day lives, regardless the families’ pain continues and needs to be recognised. It is a pleasure to see families year after year at our memorial services where I continue to recognise and honour their loss.

I feel very privileged to be in a position where I can try and make a difference to a family going through the unimaginable. It truly is the best job in the world.

What Others Have Said

“Following Billy’s death I phoned her more times than I can remember.  She organised for me to spend some precious time with Billy following his death, memories my husband and I will have for a lifetime. The days when it was too hard for me to go and see Billy, she went and checked on him for me and rang me back to reassure me that he was ok.Those few days following the death of Billy were like a nightmare, a complete blur, but Tracey was there to be my voice, to hold my hand and to guide me.

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